Lead Jira Engineer

• Lead comprehensive Jira optimization initiatives across enterprise environments with 6,000+ users
• Develop and execute normalization strategies to standardize Jira usage patterns, configurations, and best practices across diverse teams and departments
• Assess current-state Jira configurations and identify inconsistencies, redundancies, and areas of technical debt
• Design future-state architecture that balances standardization with legitimate business unit requirements
• Create and maintain a multi-phase optimization roadmap with clear milestones and success metrics

• Oversee the alignment of workflows, permission schemes, notification schemes, issue type schemes, and field configurations to support BigPicture consistency and data integrity
• Establish and enforce configuration governance standards that prevent configuration sprawl and ensure long-term maintainability
• Rationalize redundant schemes and consolidate where appropriate while preserving critical business logic
• Design and implement scheme hierarchies that support both enterprise-wide standards and legitimate department-specific needs
• Create configuration documentation and decision frameworks for ongoing governance

• Ensure Jira configuration decisions actively support and enhance BigPicture portfolio management capabilities
• Validate that issue hierarchies, custom fields, and workflow states align with BigPicture box structures and reporting requirements
• Identify and remediate configuration patterns that create adoption risks or data quality issues in BigPicture
• Collaborate with BigPicture Engineers to ensure seamless integration between Jira and portfolio management layers
• Proactively address technical dependencies and configuration prerequisites for successful BigPicture rollouts

• Provide expert-level hands-on configuration of complex Jira schemes, custom fields, and automation rules
• Execute technical implementations of standardized configuration patterns across projects and business units
• Build and test configuration changes in sandbox environments before production deployment
• Troubleshoot configuration issues and performance bottlenecks that impact user experience or BigPicture functionality
• Implement configuration migrations and consolidation activities during optimization phases

• Strategic thinking with hands-on execution capabilities
• Exceptional problem-solving and analytical skills
• Detail-oriented approach to configuration management
• Change management and organizational influence abilities
• Customer success mindset with focus on adoption and user experience

catworkx has more than 25 years of experience helping organizations of all sizes succeed with agile transformation, team collaboration, and IT automation. catworkx is an Atlassian Platinum Partner. We offer next-generation Agile and DevOps services, advanced business consulting, as well as custom application development for companies around the world.  We have offices in United States, Europe, and Latin America and continue our global expansion.