Central control of IT outages: catworkx creates a connection between Jira and Statuspage

Customer Story

IT system outages in companies are not only annoying, they also cause costs and extra work. The Statuspage service developed by Atlassian provides an overview: which systems are affected by an outage, how severe is the outage, and what is the status of an outage. The drawback: IT administrators have to manually enter and maintain the respective outages in Statuspage. Here, an extension developed by catworkx provides a remedy: by connecting Jira Software to Statuspage, it is possible to document and control outages directly from within Jira.

The project at a glance

Industry

  • Financial Service Providers

Requirements

  • Incidents should be reported to Statuspage via Jira.

Solution

  • Jira Software
  • Statuspage (Atlassian)
  • Development of a trigger function from Jira (catworkx)

Benefits

  • Central control of incidents via Jira
  • Transparency in incidents
  • Assignment of incidents to their respective components

The transparency of IT applications strengthens the trust of customers and employees in companies. This is precisely what the Atlassian service Statuspage stands for, making potential outages (incidents) of IT systems comprehensible. A nationwide German financial service provider had been using Statuspage for its customers and employees for some time to inform them about current IT system outages or maintenance work. The status of, for example, apps, the webshop, or the email server can be queried at any time clearly on one page. Although Statuspage has numerous interfaces to third-party cloud applications, there is also an app that connects Statuspage with Jira Service Management (JSM) – but a notification from Jira Software was not possible until now.

 

Anbindung zwischen Atlassian Jira und Statuspage - Beispiel zum Setzen einer Störungsmeldung

This was precisely the requirement of the financial service provider, who approached catworkx with this issue. The goal was to automatically generate incidents recorded as issues in Jira as notifications in Statuspage. The financial service provider already used its own Jira system for monitoring its IT systems. The solution developed by the catworkx Development Team now makes it possible to generate an "Incident" in Statuspage through a "Create Issue" in Jira. The Statuspage components affected by the incident (e.g., apps, webshop, or email server) are selected via a "Multiselect List" in Jira Software. This list is maintained by a Jira administrator and contains the exact component names that also correspond to the components in Statuspage. Furthermore, a template is selected in Jira via a "Select List" – here too, the template names must be the same in Jira and Statuspage. The template selection sets an incident status (e.g., Operational, Total Outage, or Partial Outage).

Core Requirement

A crucial requirement was that the following characteristics could be recorded for each incident: What is the impact of the outage? Here, three levels are defined: High, Medium, or Low. Furthermore, it should be specified which components are affected and what the working status of an incident is: "New," "Investigating," or "Resolved."

The advantage of the connection between Jira Software and Statuspage developed by catworkx is that outage notifications for all affected IT systems can be centrally controlled by a Jira administrator. This saves multiple inquiries from employees or customers who notice a disruption in the IT systems. Furthermore, this solution can be expanded with additional functions. For example, with further development, it is possible for status changes of an incident – for example, from "Investigating" to "Resolved" – to be maintained directly in Jira. This makes it possible to control the processing of incidents using Jira.

Contact Us!

We are your partner along the entire Atlassian value chain. We would be happy to advise you on your projects, implement them with and for you, and optimise your licence models if necessary

 

Referenz

Customer Relationship Management with Jira and Confluence

TOPMOTIVE Group, a leading provider of catalog and information systems in the automotive aftermarket, used Atlassian tools to bundle and provide sales-related information in one system.
Referenz

Managing Vacation, Sick Leave, and Absences with Jira

From catworkx's perspective, there are virtually no limits to the flexible use of Jira applications. A somewhat atypical Jira use case, for which catworkx developed the "Leave Management" app...
Referenz

Inventory management with Jira and Confluence from Atlassian

The catworkx approach to IT inventory lifecycle: Inventory categories are mapped as Jira issue types, the lifecycle as a workflow. Confluence is the ideal tool for documentation.
Referenz

Jira Integration of Demand and Project Portfolio Management

In the area of demand and project portfolio management, catworkx was also able to demonstrate the great flexibility of Jira in a customer project and show that relevant business data and influencing..
Referenz

The Path to Greater Transparency in IT with Jira Software

More transparency in IT and with outside service providers - this was the challenge facing a financial services provider with around 17,000 consultants in use. Together with catworkx, Jira Software...
News 4/25/25

Herzum becomes part of catworkx and TIMETOACT

catworkx continues to grow: With Herzum as a new partner, a global full-service provider for Atlassian is emerging – with a strong presence in Europe, North America, and South America.
Referenz

Problem Management with Jira Software from Atlassian

catworkx dedicated itself to the optimization of Problem Management in service and support for a globally operating customer in the vending machine industry. The main requirement was the automation...
Referenz

Jira Software as a Control Tool in Creation Production

The Munich-based broadcaster HSE24 reaches over 44 million households with its TV programs. The omnichannel retailer was looking for a tool for order management and transparent control of creation...
Referenz

Portfolio management and project budget planning/control

Diebold Nixdorf optimizes portfolio and budget planning with Jira. Jira replaces Excel and ensures better forecasts and more efficient controlling processes in global banking and retail.
Referenz 10/29/21

Standardized data management creates basis for reporting

TIMETOACT implements a higher-level data model in a data warehouse for TRUMPF Photonic Components and provides the necessary data integration connection with Talend.

Referenz

Managing projects with Confluence and Jira at ASI

In 2016, the IT department of Austrian Standards was given the task of converting 160 systems to a decentralised system in 2 years. catworkx accompanied the successful change in the corporate culture
Referenz

Data protection management system with Jira and Confluence

catworkx took a collaborative approach to GDPR implementation, using Jira & Confluence as a living DSMS to create transparent documentation structures.
Whitepaper 9/15/22

E-paper: 10 steps to high-performance Scaled Agile teams

Greater competitiveness, better adaptation to constantly changing market conditions and a broad scope for innovation - there are a number of good reasons to dare to be more agile in companies.

Referenz

Recertification solution of FI-TS

With the support of TIMETOACT GROUP, the IT service provider succeeded in raising the quality of authorization recertification to a new level.
Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.
E-Book

Is Your Business Ready for Cloud ERP?

This e-book is co-created with TechTarget and not only helps you evaluate your current state but also provides a roadmap for a smooth Cloud ERP transition.
Releasewechsel eines eingesetzten IAM-Tools
Referenz

Release change of a deployed IAM tool

TIMETOACT received the order to carry out a major release change for the IAM tool used and to develop the processes back to the standard of the product as far as possible. At the same time, a change of service provider became necessary, which meant that all components of the IAM had to be moved to a new data center.
Referenz

Updating and expanding the Jira reporting system

PS Parkhaus Service Nürnberg manages 13 garages. In 2011, catworkx implemented a Jira system for message tracking, which was updated and expanded in 2019.
Referenz

Transfer of Atlassian tools to ITIL IT operations

thyssenkrupp Marine Systems: catworkx is supporting tkMS with a comprehensive ITIL process understanding during the transfer of Atlassian tools from the shadow IT into the ITIL IT operation.
Referenz

Confluence and Jira Service Management in use at JKU

At the JKU Linz, 21,000 people study in over 60 subjects. In 2018, a service portal was created using Jira Service Management and Confluence based on the motto “Help customers help themselves.