Optimize your customer service and IT management with Freshworks. As your partner, we will provide the perfect solution and seamless implementation.
Service reimagined. For customers and employees.
Two areas, one mission: the best service.
Whether for your customers or your employees, Freshworks offers intuitive, AI-powered platforms to take service experiences to the next level. We'll find the perfect solution for your needs.
Customer Service
Modern customer service that inspire
Bundle all customer inquiries in one place and resolve issues faster than ever before. With Freshdesk, you can create positive customer experiences and strengthen customer loyalty in the long term.
Omnichannel-Support
Manage email, chat, phone, and social media in a unified view.Automation & AI
Increase efficiency with chatbots and intelligent, automated workflows.Self-Service-Portal
Take the pressure off your team by letting customers find answers themselves in your knowledge base.
IT Service Management (ITSM)
Efficient ITSM for satisfied employee
Structure and automate your internal IT processes. With Freshservice, you can quickly resolve IT requests, manage your assets, and increase productivity across your entire organization.
Modern ticketing system
Record and process IT incidents and service requests centrally and efficiently.Automated workflows
Speed up approvals and recurring tasks without manual effort.Asset Management
Maintain a complete overview of the hardware and software in your company.
Why choose CLOUDPILOTS as your Freshworks partner?
We are more than just a licensing partner. We accompany you from the initial idea to successful operation and ensure that you get the most out of Freshworks.
Certified experts
Our team knows Freshworks inside and out and has extensive project experience.Comprehensive consulting
We analyze your processes and develop a customized solution strategy.
- Seemless implementation
We ensure smooth technical and organizational implementation of the software.
- Training & support
Even after go-live, we are there to support you with training and ongoing support.
Try Freshservice from Freshworks free for 14 days
Ready to transform your service processes?
Let's have a chat to find out how Freshworks and CLOUDPILOTS can help your business. We look forward to hearing from you!