CLOUDPILOTS creates efficient Freshservice-Airwatch integration!

The challenge

One of Germany's largest housing companies had a large number of mobile devices in use that needed to be integrated from the previous MDM (Airwatch) into Freshservice.

The solution

The experts at CLOUDPILOTS developed a custom app that ensures bidirectional synchronization of assets in Freshservice and the MDM system.

The result

Integration with Freshservice allows devices to be incorporated into the service lifecycle and managed, resulting in improved transparency regarding allocation, utilization, contract status, and other relevant data that agents refer to during ticket processing.

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