Frisches Customer Engagement mit Freshworks und CLOUDPILOTS

Niceshops

Niceshops develops online stores in various product segments and does so in several European markets. A modern ticketing system became necessary.

Challenge & Solution

The entire logistics process is handled from Feldbach in Styria - almost 1,000,000 parcels leave the warehouse here every year. Almost one million people visit their online stores monthly, which means they receive 80,000 orders every month. To cope with the masses of tickets, they rely on Freshdesk as their ticketing solution.

About Niceshops

Niceshops develops online stores in different product segments in several European markets. Almost one million people visit their stores month after month - generating already more than 80.000 orders per month or selling a product every 4 seconds - 24 hours a day - 7 days a week - 365 days a year.

Portrait niceshops CLOUDPILOTS FRESHPILOTS Freshworks

Freshdesk gives us the ability to customize the ticket system to our different needs, so that the right tickets are assigned to the right teams. In combination with the Team Huddles, the different teams can cooperate, which means that even complex customer requests are answered quickly and efficiently.

Stella Lucchesi Palli Customer Care Manager Niceshops

Used Technology

Referenz

Google Workspace-Migration for UNGER Fashion

Find out how the smooth migration from UNGER Fashion to Google Workspace went!

Referenz

woom

Woom produces bikes that are designed with kids in mind. From ergonomic seating, to smaller brakes, they have thought through everything for a nice experience.

Referenz

Niceshops

Niceshops develops online stores in various product segments and does so in several European markets. Almost one million people visit their stores every month.

Referenz

sehen!wutscher

With over 70 stores across Austria, sehen!wutscher is considered one of the largest opticians in the country. With CLOUDPILOTS, they also live precision and quality behind the scenes.

Referenz

Dolphin Technologies

Dolphin Technologies brings drivers and insurance companies closer together with its application. CLOUDPILOTS supports with the infrastructure on Google Cloud Platform.

Referenz

Viessmann

With over 12,300 employees, Viessmann's administrators have a handful to do. The self-service tool Advanced Admin supports them in the processing of daily tasks.

Referenz

Allcyte

Allcyte is a biotech company specializing in cancer research. CLOUDPILOTS provides the necessary support on the Google Cloud Platform.

Referenz

sehen!wutscher

With over 70 stores across Austria, sehen!wutscher is considered one of the largest opticians in the country. With CLOUDPILOTS, they also live precision and quality behind the scenes.

Referenz

woom

Woom produces bikes that are designed with kids in mind. From ergonomic seating, to smaller brakes, they have thought through everything for a nice experience.

Referenz

Dolphin Technologies

Dolphin Technologies brings drivers and insurance companies closer together with its application. CLOUDPILOTS supports with the infrastructure on Google Cloud Platform.

Referenz

Allcyte

Allcyte is a biotech company specializing in cancer research. CLOUDPILOTS provides the necessary support on the Google Cloud Platform.

Event Archive

CLOUDPILOTS @ Google Cloud Summit Austria

Experience AI and Cloud up close and look forward to exciting impulses, diverse contacts and the new way to cloud at the Google Cloud Summit Austria in Vienna!

Event

CLOUDPILOTS @ Google Cloud Summit Germany

Erlebt KI und Cloud hautnah und freut Euch auf spannende Impulse und die neue Art zu clouden bei der Google Cloud Summit Roadshow Germany in den drei Städten Berlin, München & Offenbach!!

Junger Business Mann der seinen Erfolg feiert

Event

We are 2024 Google Cloud Sales Partner of the Year - Alps!

We are proud to announce that we have won the prestigious 2024 Google Cloud Sales Partner of the Year - Alps Award!

Event Archive

Gemini at Work – AI Action in Zürich & Berlin

Learn how Gemini for Google Workspace is revolutionizing the way organizations work. Learn about real-world use cases and experience the power of AI.

Blog

AI for social good

Discover how leading companies are already profiting from Gen AI!

Referenz 8/8/22

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.

Referenz

Electronic archiving system at EDEKA Südwest

After the independent merchants, we took care of self-operated grocery stores: In the meantime, TIMETOACT GROUP has digitized business records for 1,200 stores of EDEKA Südwest.

Referenz 11/3/21

Mix of IASP & ILMT support for optimal license management

UTA resorts to proactive management of the license inventory (IASP) by TIMETOACT. In this way, TIMETOACT will ensure compliance-compliant use of the ILMT as part of license management.

Referenz

Custom licensing

For the first time, MARKANT is using a licensing concept that has been specially adapted to the company. TIMETOACT supports the introduction.

Referenz 3/30/22

License and software consulting from a single source

TIMETOACT has been supporting the sports retailer for more than two years - for the support of the ILMT and for consulting on IBM Cognos, which was part of the IBM audit, among other things.

Referenz

Viessmann

With over 12,300 employees, Viessmann's administrators have a handful to do. The self-service tool Advanced Admin supports them in the processing of daily tasks.

Lösung

Google Workspace FAQs

Google Workspace is not always self-explanatory. Here we answer possible questions. CLOUDPILOTS is happy to help with consulting and migration to the Cloud!