Zentiva Pharma: Efficient customer support with Freshdesk!

About Zentiva Pharma

Zentiva is a renowned pharmaceutical company that focuses on developing and providing
high-quality medicines and healthcare solutions.
With a focus on innovative research, first-class quality, and patient care,
Zentiva is committed to improving the health and well-being of people worldwide.

Die Herausforderung

The pharmaceutical company Zentiva used to receive a large number of customer inquiries and orders via the traditional method of fax. These faxes are available in digital form as PDF files and could only be added as attachments within the ticket system. This required a great deal of manual effort, and the data was also difficult to search and use. 

Die Lösung

The experts at CLOUDPILOTS developed a custom app that uses optical character recognition (OCR) to convert incoming faxes from PDF files into text and then automatically processes them into tickets. 

Das Ergebnis

The automatic creation of tickets from incoming faxes has significantly reduced the processing time for inquiries, as the effort involved in manual conversion has been completely eliminated. In addition, ticket content is now much easier to search and use.

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