Zentiva Pharma: Frischer Wind für Freshdesk-Automatisierungen!

About Zentiva Pharma

Zentiva is a renowned pharmaceutical company that focuses on developing and providing
high-quality medicines and healthcare solutions.
With a focus on innovative research, first-class quality, and patient care,
Zentiva is committed to improving the health and well-being of people worldwide.

The challenge

Due to a large number of automations that were used in parallel in the Freshdesk instance as a result of historical growth, the pharmaceutical company Zentiva repeatedly experienced incorrect ticket assignments due to redundancies.

The solution

The experts at CLOUDPILOTS were called in to analyze all automation processes for optimization potential and to clean them up.

The result

Optimized automation ensured that these no longer unintentionally influenced each other. This led to drastically reduced processing times and increased customer satisfaction in a further step.

Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.
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Expletus utilizes Freshdesk: Automated ticket optimization!

CLOUDPILOTS optimized ticket processing at Expletus with a customized app that enabled automated contact updates.
Referenz

Freshdesk-Optimierung: Erfolgreiches Lizenzupgrade

Erfahrt, wie CLOUDPILOTS durch ein Freshdesk Lizenzupgrade, Schulungen und Prozessoptimierung den Support eines österreichischen Unternehmens effizienter gestaltete.
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Cardmarket: Efficient data integration with Freshdesk

CLOUDPILOTS achieved efficient data integration in Freshdesk with the help of a customized app for Cardmarket.
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Cardmarket: Successful Freshdesk migration with CLOUDPILOTS

Erfahrt, wie CLOUDPILOTS Cardmarket in nur einer Woche reibungslos von ihrem Bestandssystem zu Freshdesk migrierte und die Beta-Phase beschleunigte.
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Freshservice-Airwatch integration for efficiency!

CLOUDPILOTS optimizes device management with Freshservice-Airwatch integration. Customized app for seamless synchronization.
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Freshservice for efficiency: Focus on change enablement

Learn how CLOUDPILOTS helped a leading housing and development company integrate Change Enablement into Freshservice to create greater transparency and efficiency.
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Automated opening hours: ATU's success with CLOUDPILOTS

Find out how ATU automated its opening hours and prevented errors for customers and suppliers thanks to CLOUDPILOTS' workflow.
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Freshservice optimization at ATU

Learn how CLOUDPILOTS helped ATU transform Freshservice from an IT tool into a vital business solution by overcoming barriers to use.
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Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

Titelbild zur Referenz IAM von Otto Gruppe
Success Story

IAM Solution for Otto Group IT

The Otto Group implements a complex user lifecycle with a high degree of customization and automation, aimed at productivity and rapid employee integration.
Headbilder zu innovativem Schadenmanagement für Versicherungen
Branche

Effective claims management for insurers

Insurers have the challenge of helping people quickly and reliably in the event of a claim. At the same time, they have to keep the costs of claims and benefits management low so that insurance premiums remain affordable.
Hoch skalierbar, niedrige Kosten
Leistung 9/23/20

VMware Assessment

The free VMware Assessment from CLOUDPILOTS, Google Cloud and Intel helps attendees make data-based decisions in the shortest time possible.
Releasewechsel eines eingesetzten IAM-Tools
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Release change of a deployed IAM tool

TIMETOACT received the order to carry out a major release change for the IAM tool used and to develop the processes back to the standard of the product as far as possible.
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Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system.

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Flexibility in the data evaluation of a theme park

With the support of TIMETOACT, an theme park in Germany has been using TM1 for many years in different areas of the company to carry out reporting, analysis and planning processes easily and flexibly.
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A new chapter for catworkx US

catworkx announces Nick Howser as new CEO of US operations. With 13+ years in the Atlassian ecosystem, he aims to enhance customer success and spearhead growth in the U.S. market.
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Niceshops

Niceshops develops online stores in various product segments and does so in several European markets. Almost one million people visit their stores every month.
Service

Decision Automation

We offer a comprehensive service in the field of decision automation, ranging from consulting and design to implementation and operation
Kompetenz

Governance & Operational Excellence

Digitalization inevitably leads to business processes changing and roles and responsibilities being redistributed. At the same time, new legal requirements, regulations and standards need to be met.