Freshservice for efficiency: Focus on change enablement!

The challenge

As long-standing satisfied users of Freshservice, a large German housing and development company wanted to increase its scope of use and integrate change enablement in addition to the IT processes already mapped in Freshservice.

The solution

CLOUDPILOTS actively supported this process and provided consulting services at the system and process level. In addition, our ITIL 4-certified specialist designed and conducted comprehensive training on the content and benefits of change enablement. 

The result

System-supported documentation of changes in the IT landscape has dramatically increased transparency and acceptance of such changes internally, while reducing processing times and implementation risks. 

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