Our experts have many years of experience in the implementation of complex IT service management projects in corporations, government organizations and family-owned companies. The satisfaction of our customers is the absolute focus of every project.
What is IT Service Management (ITSM)?
Benefit from IT Service Management:
IT supports business processes
IT Service Management ensures the necessary service-oriented alignment of IT and if appropriate, with the corresponding tool (e.g. CMDB).
Efficient and cost-optimized IT
Despite all customer orientation, cost and efficiency aspects of IT must not be neglected. IT service management also keeps an eye on these aspects.
Customer and service-oriented IT
The central focus is on the satisfaction of IT's (internal) customers. IT service management constantly reviews customer satisfaction and aligns IT services accordingly.
IT service management is always forward-looking and takes technological trends into account in service design. It ensures that an organization's IT support is optimized for the long term.
We support you in the introduction of optimized IT service management.
Status analysis & Target strategy
After an assessment of the current IT services with their processes and tools, we create a long-term IT strategy for optimal support of the business processes.
We define the implementation concept and the service catalog to generate quick wins and long-term implementation of the IT service management strategy.
Recommendation / Business Case
We prepare decision documents (incl. business case) to obtain the necessary management support for the implementation.
ITSM Introduction & Support
We accompany customers during the introduction of IT Service Management and ensure that the benefits are quickly achieved.
Disciplines of IT Service Management
These four areas contribute to an optimal IT Service Management. Based on our experience, best practices and the state of the art, we define them together with you.