Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
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In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

  • Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
  • Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
  • use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.
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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick
Client Strategy Partner synaigy GmbH
Contact
Portraitbild Mario Westrup, Unitleiter Business Productivity, novaCapta GmbH
Mario Westrup
Head of Business Productivity novaCapta GmbH
Contact

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience​ & Retention​. Just leave your contact details and we will get back to you as soon as possible.

Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Digital Workplace & Employee Experience
Service

Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

Referenz

Custom licensing

For the first time, MARKANT is using a licensing concept that has been specially adapted to the company. TIMETOACT supports the introduction.
Die Videokonferenzlösung von Google Workspace Meet
Unternehmen

Customer Portal

CLOUDPILOTS Customer Portal.
Service

Digital Architecture

In order to survive in a dynamic and highly competitive market, you need to be able to adapt your business processes, products and services efficiently to the needs and expectations of your customers
Service

Process Transformation, Integration & Automation

Using Process Transformation, Integration & Automation to react quickly to market changes and sustainably improve competitiveness.
No Tag

IT & Customer Service

Improve customer service and IT management with Freshworks—we provide the optimal solution and support you with a smooth implementation.
Schild als Symbol für innere und äußere Sicherheit
Branche

Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.
No Tag

Our customer projects | Customised IT solutions

Numerous customers already rely on our know-how and expertise.

Referenz

Customer Relationship Management with Jira and Confluence

TOPMOTIVE Group, a leading provider of catalog and information systems in the automotive aftermarket, used Atlassian tools to bundle and provide sales-related information in one system.
News

Customer benefit: 5 IT consulting firms merge to form ATV

On October 1, 2025, four brands of the TIMETOACT GROUP will combine their strengths: ARS, brainbits, TIMETOACT Software & Consulting, and X-INTEGRATE will merge to form ATVANTAGE GmbH. Read more.
Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.
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The digital customer file with IBM Content Manager

The prefabricated house specialist SchwörerHaus KG has relied on IBM technology for many years to set up a digital customer file.

Articifial Intelligence & Data Science
Service

Artificial Intelligence & Data Science

Data Science is all about extracting valuable information from structured and unstructured data.

Analytics und Business Intelligence
Service

Analytics & Business Intelligence

Analytics & Business Intelligence has become increasingly important in recent years.

Process Integration & Automation
Service

Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

Security, Identity & Access Management
Service

Security, Identity & Access Management

Time and again we hear about hacker attacks on companies that target sensitive company data. Therefore, security and access control of data must never be neglected.

Managed Services & Managed Support
Service

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly
Software & Application
Service

Software & Application

Agility, Application Modernization, Fullstack Development and Requirement Engineering are important aspects of Business Application Development.

IT Modernization
Service

IT Modernization

We help you lead your IT to the digital age and in line with your business strategy.